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Shipping & Returns
Thanks for your interest in Mad Alchemy! We're eager to please and tend to ship within a day or 2. Typical delivery for domestic orders in 3-5 business days. Either way, you'll receive an email confirmation with tracking information attached. If you don't see this email, check your spam folder. If you still don't see it email us using the contact form below.
We ship to Canada and several other countries directly by choosing that option while checking out through the website. For EU countries, we will happily ship accessories like socks, sunglasses, bottles and other softgoods. Contact us via the contact form below for a shipping quote and invoice.
WHERE'S MY STUFF?
We ship USPS. 99% of the time they are on time and serve as an amazing resource for our business, BUT... Sometimes they're late. Email us using the contact form below and we'll work tirelessly to track down your package and make things right. Without the USPS shipping prices would be much higher for low cost items like our chamois creams and embrocations.
We're pretty flexible. If you need to return something or would like an exchange, please contact us using the contact form below and we'll gladly work through any issues you're having.